Frequently Asked Questions

Below are some of our frequently asked questions.  If you have any other questions or concerns, please feel free to contact us via the web, or come and visit us at a location near you.

  1. When do young drivers need to be added to a policy and do they have coverage before they are added?
  2. Why would you want medical payments coverage when you have health insurance
  3. Why do you need liability and medical payments on your homeowner's insurance policy
  4. What is water backup coverage?
  5. Does my homeowner policy cover flood and earthquack damage?
  6. What is an umbrella policy and do I need one?
  7. Can I make payments in your office or on the phone?
  8. Why do I have to carry replacement value when market value is so much less?
  9. If I turn in a claim, do I have to pay the deductible to the insurance company?
  10. If I am changing insurance companies, when can I cancel my current policy? Do I have to wait until renewal?
When do young drivers need to be added to a policy and do they have coverage before they are added?
Companies vary on when they prefer to add young drivers.  Please call our office and one of our agents will be happy to check on the preference of your company.    (800-474-2816 - Limon;  888-347-2817 - Calhan) 



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Why would you want medical payments coverage when you have health insurance
You are entitled to use both coverages in the event of an accident involving injuries to you or your family member.  If there are gaps in coverage or high deductibles with your health insurance coverage, medical payments can fill in where your health insurance came up short.    


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Why do you need liability and medical payments on your homeowner's insurance policy
For example, if a friend came over to your property and breaks a leg falling on ice that you have failed to remove, medical payments can come into play without your friend having to sue you for damages. 

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What is water backup coverage?
The water backup endorsement (or addition) to a homeowner policy insures against damage caused by the back up of water from the sewer or drains.  It is important to note that this coverage is not automatically included with all homeowner policies.  You need to check with your insurance agent to see if you have this coverage on your homeowner policy.   

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Does my homeowner policy cover flood and earthquack damage?
NO!!  Homeowner's policies do not cover any damage caused by flooding or earthquake.  If you would like to have insurance for flood damage, you need to contact your agent and purchase a separate flood insurance policy. Please keep in mind that damage caused by water running into your home is considered a flood loss and NOT covered on a homeowner policy. 

Earthquake coverage is also NOT included under a normal homeowner policy.  If you would like coverage against damage caused by earthquake, you can contact your agent and have an Earthquake endorsement added to your policy.  

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What is an umbrella policy and do I need one?
An umbrella policy is an excess liability policy.  You may want to purchase an umbrella policy if you find that the liability coverage on your home and auto policy are not sufficient enough to protect all of your assets.  They are relatively inexpensive and a great peace of mind.  

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Can I make payments in your office or on the phone?
Yes, you are welcome to make a payment in our office and in most cases over the telephone.     

To save you a trip to our office or a phone call, you can also use this web site to make a payment direct to your carrier.  Simply follow the link below.

Make a Payment

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Why do I have to carry replacement value when market value is so much less?
The market value of your home does not equate to the replacement value of your home.  In a depressed real estate market, the value of your home may be significantly less than the cost to replace your home in the event of a total loss.  In addition, if you have a replacement cost policy, and do not carry coverage equal to the replacement value of your home, you may be subject to a penalty in the event of a claim.  

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If I turn in a claim, do I have to pay the deductible to the insurance company?
No, the insurance company will pay you for your claim less your applicable deductible; thus, you would actually pay the deductible to the contractor performing the work. 

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If I am changing insurance companies, when can I cancel my current policy? Do I have to wait until renewal?
In most cases, you do not have to wait until your renewal to change insurance carriers; however, some insurance companies impose a short rate cancellation fee.  Depending on the fee, it may be a significant factor in your decision to change insurance carriers prior to your renewal. 

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